Privacy policy
1. Privacy at a glance
General information
The following information gives a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information can be found in the privacy policy below.
Data processing on this website
Data processing on this website is carried out by the website operator. You will find the operator’s contact details in the section “Controller” below.
We collect data when you provide it to us, for example when you book through our booking system or contact us. In addition, technical data (for example browser, operating system, time of the request, IP address) is collected automatically when you visit the website. This website does not use analytics or advertising tools.
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent, you can withdraw it at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of processing of your personal data, and the right to lodge a complaint with the competent supervisory authority. For these and any other questions about data protection, you can contact us at any time at the address given in the legal notice.
2. General information and mandatory information
Data protection
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
Please note that data transmission over the internet (for example when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Controller
Lucas Schittek & Niklas Jungeilges GbR
Osterbekstraße 66
22083 Hamburg
Germany
Managing directors: Lucas Schittek and Niklas Jungeilges
Phone: +49 151 43300723
E-mail: info@unmute-rent.de
The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (for example names, e-mail addresses or similar).
3. Data collection on our website
Hosting and server log files
This website is hosted by Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. When you visit the website, Cloudflare automatically collects and stores information in server log files that your browser transmits (browser type and version, operating system, referrer URL, host name of the accessing computer, time of the request, IP address). This data is not merged with other data sources. Cloudflare processes this data on our behalf on the basis of its data processing addendum. Data may be transferred to the USA; this is safeguarded by the EU Commission’s standard contractual clauses and the EU-US Data Privacy Framework. The legal basis is Art. 6 (1) (f) GDPR (our legitimate interest in a secure, fast and technically error-free website).
Fonts
The fonts used on this website are stored on our own server. No connection to external font providers is established.
Booking system
We use the booking system “Rentware” to process and manage our rental bookings. The provider is Betterware Software UG (haftungsbeschränkt), Ernst-Augustin-Straße 12, 12489 Berlin, Germany. The Rentware widgets are loaded on our pages so that you can check availability and book. When you make a booking, the master, contract and payment data you enter is processed on Rentware’s servers. This is done to fulfil the contract (Art. 6 (1) (b) GDPR). The cart of the booking system stores its content in your browser so that it is kept when you change pages. We have concluded a data processing agreement with the provider.
Google Maps
On location pages you can display a map from Google Maps (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). The map is only loaded when you click “Load map”. Only then does your browser connect to Google’s servers and transmit your IP address, among other things. Data may also be transferred to Google LLC in the USA. The legal basis is your consent by clicking (Art. 6 (1) (a) GDPR). Further information can be found in Google’s privacy policy.
Contact by phone, e-mail and WhatsApp
You can contact us by phone, e-mail or WhatsApp. The buttons on our website are simple links; no WhatsApp code is loaded on our website. If you contact us via WhatsApp, your data (for example phone number and message content) is processed by WhatsApp and transmitted to us. We use this data exclusively to process your enquiry. The legal basis is Art. 6 (1) (b) GDPR if your enquiry relates to a contract, otherwise Art. 6 (1) (f) GDPR (our legitimate interest in answering enquiries). Further information on data processing by WhatsApp can be found in WhatsApp’s privacy policy.
Reviews
The customer reviews shown on our website are stored on our own server. No external review widget is loaded. Links to review platforms (for example Trustpilot) only take you to the respective platform when you click them.
4. Data collection in the rental business
Payment services (PayPal and Stripe)
We use third-party payment services (for example PayPal and Stripe). When you complete a booking, your payment data (for example name, amount, bank details, credit card data) is transmitted to the respective payment service provider for payment processing (Art. 6 (1) (b) GDPR). With Stripe (Stripe Payments Europe, Ltd., Ireland) and PayPal (PayPal Europe S.à r.l. et Cie, S.C.A., Luxembourg), data may also be transferred to the respective parent companies in the USA. This transfer is based on the EU Commission’s standard contractual clauses or the adequacy decision (Data Privacy Framework). Details can be found in the privacy policies of PayPal and Stripe.
Transfer of data when concluding a contract
We only transfer personal data to third parties if this is necessary to process the contract, for example to the company commissioned with delivery or the bank commissioned with payment processing. Any further transfer only takes place if you have expressly agreed to it. We do not pass on your data to third parties without express consent, for example for advertising purposes. The legal basis is Art. 6 (1) (b) GDPR.
Transfer of data to local pick-up partners
To ensure a smooth handover of our equipment, we work with local pick-up partners at various locations. As part of the booking process, we transfer the data required for identification and contact (surname, first name, rental contract data, phone number) to the respective partner on site. This is done on the basis of Art. 6 (1) (b) GDPR, as it is necessary for the fulfilment of the rental contract. Our partners are bound by data processing agreements in accordance with Art. 28 GDPR, may only use the data to process the handover and are obliged to delete the communication data after the rental has ended.
Communication via WhatsApp to process the contract
To ensure that your rental runs smoothly (in particular to arrange pick-up and return times, coordinate locations or for short-notice questions), we contact you proactively via WhatsApp. For this we use the mobile number you provided during booking. The legal basis is Art. 6 (1) (b) GDPR (performance of the contract), as quick and simple coordination is an essential part of our flexible rental concept. We use “WhatsApp Business”, provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. WhatsApp processes metadata (for example time of communication, phone number) and may also transfer it to servers of its parent company Meta in the USA. If you do not want to be contacted via WhatsApp, please let us know in advance. Contractual communication will then take place by e-mail or phone.
Identity check at booking and handover
To prevent fraud and protect our high-quality equipment, we verify the identity of our customers. This is done by securely uploading a photo of an identity document in our system or by showing your photo ID at the handover on site. The check (by our team or our local partners) is a purely visual comparison. For reasons of data minimisation, uploaded ID photos are deleted after successful verification. Neither digital nor physical copies or photos of ID documents are stored permanently. We document the successful verification status and the ID number in a legally compliant manner. In combination with the digital booking data, this verified master data is legally sufficient to take immediate criminal action in the event of theft, fraud or embezzlement. The legal basis is Art. 6 (1) (b) GDPR (performance of the contract) and Art. 6 (1) (f) GDPR (our legitimate interest in protection against theft and embezzlement).
5. Retention of customer data for financial purposes
For tax purposes we store data related to invoices, transactions and bookings. This includes your name, address, payment details and the products and services you booked.
The processing of this data is necessary to comply with our legal obligations under tax laws and regulations.
In accordance with tax law requirements, we keep invoices, booking records and related information for the statutory period, currently at least 10 years in many jurisdictions.
We take all necessary technical and organisational measures to protect your data against unauthorised access, loss or destruction. Only authorised persons dealing with accounting and tax matters have access to this data. We do not use this data for marketing purposes or pass it on to third parties unless this is necessary to fulfil our legal obligations.
You have the right to receive information about the personal data we store about you and, where applicable, to request its correction or deletion, provided this does not conflict with our statutory retention obligations.