Terms and conditions

Last updated: November 2026

This is a translation for information purposes. In case of doubt, the German version of our terms and conditions on unmute-rent.de applies.

§ 1 General – scope

(1) The following general terms and conditions apply to the contractual relationship.
(2) If the customer is an entrepreneur within the meaning of § 310 (1) BGB (German Civil Code), the following applies: our terms of contract apply exclusively; we do not recognise any terms of the customer that conflict with or deviate from our terms unless we have expressly agreed to their validity in writing. Our terms also apply if we carry out the delivery to the customer without reservation in the knowledge of conflicting or deviating terms of the customer. All agreements made between us and the customer for the purpose of executing this contract are set out in writing in this contract.

§ 2 Offer and contractual services

(1) The customer can send a non-binding enquiry about a rental contract by e-mail, WhatsApp or phone, or book directly on the website. For non-binding enquiries, a personal offer is created on the basis of this data and sent to the customer, which the customer can accept. Our offers only become binding bookings once the customer has signed the rental contract. Bookings made by the customer through the booking system on the website are binding immediately and take effect as soon as the contract is sent. We reserve the right to cancel individual reservations in exceptional cases, for example due to illness, equipment failure or a booking by the customer that cannot be carried out (shipping at too short notice, one-day rental with shipping, etc.).
(2) The subject of the contract is the temporary provision of one or more rental items such as speakers of the SOUNDBOKS brand, power stations and other items with agreed accessories (hereinafter referred to collectively as “Soundboks”) by way of a rental contract in return for payment of a rental price.
(3) To ensure a smooth process, pick-up is scheduled from 12:00 and return by 11:00 at the latest by default. The exact times are arranged individually by the customer with the respective contact person at the location.
(4) For bookings made less than 14 days before the start of the rental, the customer expressly agrees that the rental company begins performing the contract immediately. The right of withdrawal thus expires in accordance with § 356 (4) BGB as soon as the contract has been concluded and the rental company has reserved the rental items for the booked period and prepared them for shipping or provision.
(5) The contract is concluded as soon as the customer completes the booking, accepts the general terms and conditions via checkbox and the rental company confirms the booking. A separate signature of the rental contract is not required. The customer receives a booking confirmation by e-mail documenting all essential contract contents and the accepted terms and conditions.
(6) The customer is obliged to check the equipment for completeness and conformity with the booking immediately upon handover. Any discrepancies or missing components must be reported to the handover staff immediately at handover. In this case, a direct exchange will take place on site. If the customer fails to carry out this check or does not report discrepancies immediately at handover, the equipment is deemed to have been handed over completely and properly. A subsequent claim for replacement, price reduction or refund is excluded in this case.
(7) To coordinate handover and return times and for short-notice contract-related arrangements, the rental company uses the messenger service WhatsApp by default. By providing a mobile number during booking, the customer agrees to be contacted via WhatsApp for these organisational purposes. If the customer does not want to communicate via WhatsApp, this must be communicated to the rental company in good time; coordination will then take place by e-mail, SMS or phone.

§ 3 Terms of payment and prices

(1) Unless otherwise stated in the order confirmation, the rental price applies to the expected rental period stated in the contract. Early return does not reduce the rental price. The rental price is payable in advance.
(2) Rental prices are stated net. VAT is added during booking. Private customers can deduct the VAT during the booking process using the permanently valid discount code “PRIVAT”. Customers who require an invoice and can reclaim VAT may not use this function.
(3) The customer is only entitled to set-off if their counterclaims have been legally established, are undisputed or have been acknowledged by us. The customer is entitled to exercise a right of retention only insofar as their counterclaim is based on the same contractual relationship.
(4) Payment via PayPal: the rental company expressly prefers payment via “Friends & Family”. Payment via “Goods & Services” is also accepted; the resulting fees (see PayPal fees) are borne by the customer and the corresponding amount is retained when the deposit is refunded.

§ 4 Verification

(1) The rental company reserves the right to verify the customer’s identity before the start of the rental. This can be done by requesting an identity card or comparable document or through a third-party verification procedure. The measure is only intended to prevent fraud. The data is handled in accordance with the GDPR and can be deleted immediately on request insofar as it is no longer required.

§ 5 Cancellations

(1) The customer has the right to withdraw from the contract at any time before the start of the rental.
(2) In the event of withdrawal, we charge compensation calculated according to the following percentages: on the day the rental starts: 100%; up to 3 days before the start of the rental: 75%; up to 1 week before: 40%; up to 4 weeks before: 25%; more than 4 weeks before: €10. For deliveries, the shipping day counts as the start of the rental, usually the Monday of the rental week.
(3) The customer has the right to prove that no damage or significantly less damage has occurred than the flat rate. In this case, the compensation is reduced accordingly.
(4) In the event of misuse of the right of cancellation, we reserve the right to impose contractual penalties.

§ 6 Loss and/or damage

(1) After receiving the rental items, the customer must check the equipment for possible damage and test its function. If there is damage, the customer can record it in a specially prepared and signed report and return the rental items.
(2) The rental items must be handled with care during the period of use. They must be used in such a way that they do not obstruct anyone on site, are not placed in a passageway and do not block emergency exits.
(3) Delivery of the rental items is the responsibility of the respective parcel service provider. As soon as the parcel has been accepted, the customer is liable for damage up to a maximum deductible of the original price of the rental items per rented item. The customer is liable, among other things, for damage caused by their own transport of the Soundboks, by failure to observe the enclosed safety instructions and by improper use.
(4) If the customer does not return the rental items, the rental company reserves the right to charge the full replacement value of the rental items and the resulting loss of rent.
(5) The customer is obliged to return all rented equipment, in particular speakers, power stations and accessories, in a clean and proper condition. If equipment is returned heavily soiled, for example after use at festivals or on beaches, we reserve the right to charge a cleaning fee of €75 per item. The customer undertakes to handle the equipment carefully during use and to avoid heavy soiling.
(6) A rented beer pong table must be returned properly cleaned and complete with all accessories such as cups and balls. If the table or accessories are not cleaned or returned incomplete, we reserve the right to charge a flat fee of €50.00 for cleaning and/or replacement of missing parts.

§ 7 Exceeding the agreed rental period

(1) If the customer does not accept or collect the Soundboks or the parcel, we charge, in addition to the rental fee, compensation of 30 cents for each kilometre driven in connection with the damage caused by the customer. Additional working time is charged at a flat rate of €15 per hour.
(2) If collection is not possible at the agreed time, we charge a fee of €15 for each additional hour. Lucas Schittek & Niklas Jungeilges GbR reserves the right to hold the customer liable for losses on follow-up orders.
(3) The customer is liable for damage caused by the late return of the rental items. This includes in particular compensation for loss of rent on follow-up orders. The rental company is entitled to prove the damage and claim corresponding compensation.

§ 8 Right of withdrawal

(1) In accordance with § 312g (2) no. 9 BGB, there is no right of withdrawal for contracts concerning the provision of rental items for a fixed date or period. This applies in particular if the rental items are booked for an event, a fixed date or a specific period.
(2) The customer is informed of the applicable withdrawal and cancellation conditions during the booking process. These are accepted with the booking.

§ 9 Place of jurisdiction

If the customer is a merchant, our place of business is the place of jurisdiction; however, we are also entitled to sue the customer at the court of their place of residence.

§ 10 Processing of customer data

We use your personal data such as name, address, phone number and e-mail address to create contracts and invoices and for business communication. This processing is necessary to provide our services and fulfil our contractual obligations. Further information on the handling and protection of your personal data, including your rights, can be found in our privacy policy.

§ 11 Handover contracts with local partners

(1) In individual cases, the rental items may be handed over and taken back by partners commissioned by us on site. To secure the handover, these partners may conclude an additional receipt or handover report or a supplementary rental contract.
(2) This document serves exclusively to document or secure the local handover. It does not replace the main contract concluded between the customer and Lucas Schittek & Niklas Jungeilges GbR, which remains the sole basis of the rental relationship.
(3) Any deviations between local documents and our rental contract are invalid unless they have been expressly confirmed by us in writing beforehand.

§ 12 Validity of discount codes

(1) Some discount codes are only valid in certain cities or districts. Such discounted offers can therefore only be redeemed if the booking is made at one of the following locations: Aachen, Augsburg, Berlin Friedrichshain, Berlin Kreuzberg, Berlin Neukölln, Bonn, Bremen, Dortmund, Düsseldorf City, Frankfurt, Frankfurt Nordend, Hamburg St Pauli, Hamm, Hannover, Karlsruhe, Kassel, Koblenz, Köln Appelhofplatz, Köln Hansaring, Mallorca, München Theresienwiese, München Maxvorstadt, Münster, Stuttgart, Versand (shipping), Wiesbaden, Zürich. The list of locations eligible for a promotion may vary depending on the promotion. There is no entitlement to redeem a discount code outside the associated region. In addition, some discount codes are only valid for private customers; for business customers, the price will be adjusted afterwards.
(2) Special promotion “40% rental discount”: the discount advertised as part of this promotion is geographically limited. It only applies to bookings at selected locations. There is no entitlement to redeem this discount at other locations, at non-participating partner locations within these cities or for nationwide parcel shipping. The discount is only valid for the rental periods communicated.

§ 13 Additional insurance for rented equipment

(1) With every booking, the rented equipment is automatically covered by insurance at no extra cost. This cover applies exclusively to the following damage scenarios: technical defects that occur during proper use; unforeseen events, in particular lightning, water or storm damage, provided all safety regulations have been observed; damage caused by third parties, for example guests at an event, provided the course of events is credibly described and supported by suitable evidence (for example photos, witnesses, event documentation). In addition, a report to the police is required and proof of it must be submitted to the provider. Costs are only covered if the damage is reported in time and fully documented.
(2) Expressly excluded from insurance cover are in particular: damage caused by improper use, lack of care or gross negligence; loss, theft, robbery, embezzlement or fraud; transport damage and damage occurring outside the EU or Switzerland.
(3) Damage must be reported to the provider immediately, but no later than 3 working days after it becomes known. The report must contain a comprehensible description of how the damage occurred and, where applicable, photos and further evidence.

Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG

The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.